Last Updated: January 2025
This Privacy Policy explains how Hola Private Spanish Tutor collects, uses, and protects your personal information. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes details such as your name, email address, phone number, and other identifiable information you voluntarily provide to us.
- Usage Data: We may collect information on how you interact with our website, including IP addresses, browser types, device data, location data, and other similar technical details.
- Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze trends, and gather demographic information. Users may configure their browsers to refuse cookies.
2. Legal Basis for Processing Data
We collect and process your personal data based on the following legal grounds:
- Consent: When you opt-in to provide your data through forms or other means.
- Performance of Contract: When processing is necessary for the performance of a contract.
- Legitimate Interests: To improve our services and maintain security and operational integrity.
3. How We Use Your Information
We use the information collected to:
- Provide Services: To process your orders, answer queries, or fulfill any contract between you and us.
- Improve User Experience: Enhance the features, functions, and layout of our site.
- Marketing and Communication: Send promotional emails or newsletters based on your consent.
- Legal Obligations: For compliance with legal processes and laws.
4. Data Retention
We will retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. Once the data is no longer needed, we will delete or anonymize it in compliance with applicable laws.
5. Data Sharing
We do not sell your data. However, we may share your data with third-party partners in the following circumstances:
- Service Providers: We may share information with third-party service providers for functions such as hosting, analytics, and customer support.
- Legal Obligations: In certain cases, we may need to disclose personal data to comply with legal obligations or in response to lawful requests by government authorities.
- Business Transfers: In the event of a business sale or reorganization, your data may be transferred to the new entity.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to your personal data.
- Rectification: You can ask us to correct inaccurate or incomplete information.
- Erasure (“Right to be Forgotten”): You may request that we delete your data when it is no longer necessary for our processing.
- Restriction: You have the right to limit the processing of your data in certain circumstances.
- Data Portability: You may request a copy of your data in a commonly used, machine-readable format for transfer to another provider.
- Objection: You have the right to object to the processing of your data for certain purposes, such as direct marketing.
To exercise any of your rights, please contact us at [email protected].
7. Security
We implement technical and organizational measures to protect your personal information. However, no method of data transmission over the Internet is entirely secure. We cannot guarantee absolute security but do our best to protect your data.
8. International Data Transfers
Your data may be transferred to and processed in countries outside of your country of residence, including countries in the European Economic Area (EEA), the United States, and Mexico. When transferring personal data, we take steps to ensure that your information is protected in compliance with applicable legal standards.
9. Data Protection for Minors
We do not knowingly collect personal data from individuals under the age of 16 without the consent of a parent or guardian. If we learn that we have collected personal data from a child under the applicable age limit, we will take steps to remove that data.
10. Changes to This Privacy Policy
We reserve the right to update our Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page and may provide further notices, as necessary. It is your responsibility to review this Privacy Policy regularly.
11. Complaints and Appeals
If you believe that your personal data rights have been violated or if you have concerns about how your data is being processed, you may file a complaint with the appropriate data protection authority.
For users in Mexico, please contact the Federal Institute for Access to Information and Data Protection (IFAI).
For users in the European Union, please contact the local data protection authority or the European Data Protection Board (EDPB).
For users in the United States, complaints can be addressed to the Federal Trade Commission (FTC).